by Angie Glotzbach | Mar 3, 2012 | Social Media
As the greatest band AC/DC once said, “It’s a long way to the top if you want to rock and roll.” If you want to rock your social media, it takes time and attention, but there are a few tools that will save you loads of time, helping you to stay on...
by Angie Glotzbach | Dec 19, 2011 | Social Media
With more and more of the purchasing decisions being driven by social media, thought I’d post a refresher on social media and online reputation management. Be Aware It’s important to know what people are saying about you and your business online, the good...
by Angie Glotzbach | Jul 14, 2011 | Social Media
Is it just me or does the term “customer service” seem like an oxymoron? The term implies cheerful, helpful people who want to resolve your issue. But is that what we get? Instead we’re shuffled around, leaving us more frustrated and no closer to...
by Angie Glotzbach | Feb 19, 2011 | Miss O Lanius
At my last networking function the conversation focused on online reputation management. There’s no way you can totally control what is said about your business, your product or service, but you must be part of the conversation in order to let your customers...
by Angie Glotzbach | Feb 4, 2011 | Miss O Lanius
Reputation management is monitoring what is being said about you online, knowing your customers’ perception of your product or service, and also knowing the missed opportunities and threats. Have you searched your name or brand to see what results pop up? Are...
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